Frequently Asked Questions

Do you offer returns and refunds?
We offer a full refund for unused and unopened products within 14 days of purchase. Please contact us before sending back any products. Please note, customers are responsible for return shipping costs. All returns must include the original packaging and proof of purchase.

How long will my item take to arrive?
All items are shipped with Australia Post and have domestic tracking. Typically items will arrive within 7 business days. For international orders, once your package reaches your country, it will be transferred to your local postal service, international shipping can take 20+ business days. Please be aware that postage and customs delays are beyond our control.

If your order hasn't arrived within the expected time frame, don't hesitate to reach out, and we’ll be happy to help.

What ingredients are in the wipes?
Our wipes are made from thermal sensitive dyes, Benzoyl Alcohol, 2-(2-ethoxyethoxy)ethanol. Safe for use on skin but can cause irritation to eyes and should not be ingested. If either occur, please contact a medical facility immediately. 
If any irritation occurs on skin, cease using immediately and contact us for a refund. (Proof of reaction is required). Please ensure you read instruction manual prior to use. 
Ensure you wipe your child/s hand/feet after use with soapy water to wash off any residue.