Frequently Asked Questions
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We offer a full refund for unused and unopened products within 14 days of purchase. Please contact us before sending back any products. Please note, customers are responsible for return shipping costs. All returns must include the original packaging and proof of purchase.
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All orders are picked, packed and dispatched within 24 hours. Once your order has been dispatched you will receive a tracking number to monitor its journey. Typically, items will arrive within 7 business days for Australian orders. International orders take roughly 15+ business days to arrive. Please be aware that postage and customs delays are beyond our control.
If your order hasn't arrived within the expected time frame or you’re having difficulty ordering internationally, please don't hesitate to reach out, and we’ll be happy to help
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Our milestone card kit includes:
1 - 12 Monthly Milestone Card
Hello Little One Card
Birth Detail Card (with area to write birth details)
14 Inkless Wipes
Instruction manual
All orders are packed in a box to store your completed milestone cards. -
Great news – it’s a simple process!
Wipe your little ones hand or foot with our ink-free wipes, press it onto the relevant milestone card. The print will appear within seconds and will continue to darken within minutes.
An ideal time to get the print is when your baby is calm or sleepy. If you’re able to get a flat foot or hand print it will come out clearly, remember it doesn’t have to be perfect, every little detail is a gorgeous moment to capture. -
Our inkless wipes are created to make it easy to capture prints without the mess of ink. Our wipes are made from thermal sensitive dyes, Benzoyl Alcohol, 2-(2-ethoxyethoxy)ethanol. Safe for use on skin but can cause irritation to eyes and should not be ingested. If either occur, please contact a medical facility immediately.
If any irritation occurs on skin, cease using immediately and contact us for a refund. (Proof of reaction is required). Please ensure you read instruction manual prior to use. Ensure you wipe your child/s hand/feet after use with soapy water to wash off any residue. -
Absolutely! We’ve already got wholesale customers stocking our products around Australia.
We’re also happy to provide you with tester kits for your store along with no minimum order quantities so you can ensure we’re a great fit. If you feel Tiny Toes Club has any products
that would suit your store please enquire with us viahello@tinytoesclubs.comor via the contact page and we will be in touch. -
Our jumpers are made from 100% cotton and our embroidery yarn is made from 100% wool.
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Jumper turnaround time is approximately 7-10 days, if you require a rush order please contact us and we will see if your order can be accommodated.